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Forum Discussion

moomats's avatar
moomats
Tutor
Mar 09, 2019

ORBI RBR50 not working and led ring doesn't light up

Help! My Orbi RBR50 (router) stopped working. I have tried to reset it to no avail. The led ring light doesn't turn on too! My system consists of RBR50 and two RBS50s. The satellites appear to be ...
Troubleshooting
moomats's avatar
moomats
Tutor
Mar 09, 2019
The power led is green and I reset the router by pushing in the reset button.
Thank you for your help!
MM
CrimpOn's avatar
CrimpOn
Guru - Experienced User
Mar 09, 2019

I attempted a reset once and neglected to hold the paperclip in long enough.  First the LED turns orange (for a LONG time), and then it begins to blink.  I saw the orange, thought "done", and pulled the paperclip back out.  Watched the Netgear video and realized I was not waiting long enough.

  • moomats's avatar
    moomats
    Tutor
    Mar 15, 2019

    Thanks for your help. I tried again. I held the reset button down for longer than 2 minutes and the light never turned amber, it stayed green the entire time. Do you have any other suggestions?

    Thank you!

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Mar 15, 2019

      Does the top LED turn on Amber, not the LED in back. If this comes on Amber, then let go of the reset button in back and the top LED should blink WHITE then pulsate WHITE. 

      • gr8sho's avatar
        gr8sho
        Virtuoso
        Mar 15, 2019
        If you hold the reset button too long I think it aborts. Watch the LED and when it starts blinking Amber, release the paper clip. The hardware boot up takes some time so be patient. The top ring will eventually turn blue. If doing this on the base stations, I’d leave the satellites powered off and then deal with them afterwards.
        I actually like the way the hardware self configures itself and pairs via reset process.
    • CrimpOn's avatar
      CrimpOn
      Guru - Experienced User
      Mar 15, 2019
      moomats wrote:

      Thanks for your help. I tried again. I held the reset button down for longer than 2 minutes and the light never turned amber, it stayed green the entire time. Do you have any other suggestions?

      Thank you!

      We may have a terminology problem.  The "reset" is a tiny hole next to the Power button and under the back LED.  Unbend a paper clip and stick the end into the hole.  Is this what you did?

      • moomats's avatar
        moomats
        Tutor
        Mar 15, 2019
        Yes. Netgear refers to the tiny hole as a reset button.