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jayachander's avatar
jayachander
Follower
Oct 27, 2022

Orbi RBR50 not working

Hi, I have purchased this router on October 2019, till last week it was working properly but not I am not able to connect wifi with this router, I have contacted my service provider, they checked, said there is no issue with the provider, router is the problem, I have contacted the customer care but the problem not resolved, not able to use wifi for more than a week. There are no services centers here in Chennai, don't what to do.  

1 Reply

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Oct 27, 2022

    What Firmware version is currently loaded?
    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
    Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended. 

     

    Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
    Be sure to restart your network in this sequence:
    Turn off and unplug modem.
    Turn off router and computers.
    Plug in and turn on modem. Wait 2 minutes for it to connect.
    Turn on the router and wait 2 minutes for it to connect.
    Turn on computers and rest of network.

     

    Has a factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch.
    I would power OFF the ISP modem for 1 minute. Factory reset the Orbi router and power it off. Power ON the ISP modem and let it sync. Then power ON the Orbi router and walk thru the setup wizard again using a wired PC and a web browser.
    Press the back reset button for 15 seconds then release