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SkeletonTheif's avatar
Feb 10, 2021

Orbi RBR50 Ping Spikes

Problem: Orbi satallite has random Ping spikes every few seconds going from 10ms ping to 600ms ping. This makes any online game unplayable. I have had the Orbi system about 8 months and only started having this issue about a month ago.

 

Current set up: Orbi main router (Orbi RBR 50) is in family room connected to ISP Router. Orbi Satilite router (RBS50) is 3 rooms over and 1 floor up from the main router. When doing syncing, the diagnostic lights show Blue indicating a solid connection so placement should be fine. 

 

PC is connected to the Satilite router via ethernet cable and is suffering from the lag spikes. 2 different computers have been tried and both have the same ping issues.

 

Attempted FixFactory reset and updating ORBI routers firmware. Restarted ISP router.

Computers connected to ISP router do not have the ping issue.

 

Firmware Version: V2.7.2.104

2 Replies

  • CrimpOn's avatar
    CrimpOn
    Guru - Experienced User

    SkeletonTheif wrote:

    Problem: Orbi satallite has random Ping spikes every few seconds going from 10ms ping to 600ms ping. This makes any online game unplayable. I have had the Orbi system about 8 months and only started having this issue about a month ago.


    It would be helpful to know if these ping spikes are internal to the Orbi system or are due to variabilities in the internet connection.

     

    I use the "hrping" program (free at https://www.cfos.de/en/ping/ping.htm ) to measure response times across my Orbi network.  (one RBR50 router and one RBS50 satellite with both ethernet and WiFi backhaul).

     

    I collected the results of 5,000 ICMP packets (ping) between:

    Two Windows PC's (HP) wired to the router.

    A PC wired to the router and a Raspberry Pi wired to the satellite. etc.

    The header shows the path from my HP trough cables, WiFi, a gigabit switch, etc. to the "other end".

     

    In no case did I ever get a ping response larger than 219ms.  The average ping was under 6ms for every test.  If your system produces enormous ping times internally, that is indeed something to look into.

        HPHPHP HP HP 500 byte
        RouterRouterRouter RouterHPRouter packets
      HPHPWiFiEtherSwitchHPSwitchRouterWiFi HP
     HPRouterRouterSatelliteSatelliteP-LineRouterP-LineSwitchSwitch Router
     RouterEtherWiFiEtherEtherEtherWiFiEtherEtherEther WiFi
     HPPiPiPiPiPiLenovoLenovoLenovoLenovo Pi
    Max3.0160.97632.05622.9292.1502.672116.4705.3914.19155.280 219.787
    Min0.2430.2901.5161.2560.2780.3571.3660.6170.3841.810 1.644
    Average0.6210.6624.1143.5550.6521.6273.8132.1611.0405.115 3.802
                 
    95%1.0740.8177.3845.7410.8262.0396.7072.4631.37212.073 6.773
    5%0.3040.4352.3311.9900.4010.6412.2041.1380.5872.724 2.348