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ORBI RBR50 Rebooting and Unresponsive
New Orbi user here (3 months). Just starting having more frequent problems with the orbi locking up and becoming unresponsive. The only way to bring it back is to power reset. In my case, the wifi go...
Short of having power issues, there’s no way what I’m doing should cause a router to reboot. The uptime on my SB2000 FAR exceeds the uptime on my netgear router and again, my SB2000 couldn’t cause a router reboot.
You can continue to make excuses for a subpar product but I see I’m not the only person having the same exact issues.
In any event, I begged Amazon for a refund and they graciously obliged. WIll never buy another Netgear product.
Good luck!
IF two systems are exhibiting the same problems in a period of time, I presume this is not a NG Orbi issue, rather a envrionment issue. Other Orbi systems users have are working just fine including mine. Wifi is effected by environment, noises and surrounding wifi neighbors if you have any.
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials when wirelessly connected.
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings
Try disabling the following and see:
Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).
Also others have mentioend at the Arris SB8200 can be problematic.
Any chance you have a friend or family member or neighbor you could take the system to and test it out at a different location?
Have you made contact with NG support yet?
fdanna wrote:
FURRYe38 wrote:Ah I see, Ya some refurbs are the greatest. Hopefully a NEW unit will work great for you.
So I got my replacement on May 13th. Everything worked for 3 weeks and then all of a sudden.... here I am again with constant reboots. I’m just out of my return window with Amazon and I’m stuck with another $300 paper weight. I can’t believe how horrible this product is and that Netgear continue to get away with selling it.
No combination of settings should ever cause the router to crash and reboot, not that my settings are anything too much beyond the default.
I’ve combed through the debug logs to find some clue but they don’t seem to catch the moment where the router crashes. I do have a panic log but it just says 0x0 even though it’s 126k in size.
Anyone have any suggestions on how to zero in on this? Is there an older firmware that was considered solid?
Short of having power issues, there’s no way what I’m doing should cause a router to reboot. The uptime on my SB2000 FAR exceeds the uptime on my netgear router and again, my SB2000 couldn’t cause a router reboot.
You can continue to make excuses for a subpar product but I see I’m not the only person having the same exact issues.
In any event, I begged Amazon for a refund and they graciously obliged. WIll never buy another Netgear product.
Good luck!
Was probably just a bad re-furbish unit is all. Not all Orbi is bad. Others are working well.
Good luck in your endeavours.