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Forum Discussion
Orbi RBR50 router and RBS50 satellites dropping connection
My Orbi mesh work has been working well for years, but like others have reported, it is now frequently losing connection to the router. At least once a day, one or more of the three satellites lo...
jassima wrote:At least once a day, one or more of the three satellites lose their connection to the router, as indicated by ring colour. When this happens, my devices indicate they are not connected to wifi. The router is definitely connected to the internet as wired devices still work.
It usually resolves itself in a few minutes. When I check the Orbi app, I can see one or more satellites are missing from the network map, or they have an amber colour.
Intermittant issues are the very devil to troubleshoot.
- Do all three satellites connect directly to the router, or are any Daisy Chained through another satellite to reach the router?
- When things are working, the Orbi Attached Devices web page shows all three satellites connected over 5G with a Good connection?
- Are the wired devices that continue to work connected only to the router, or also to some of the satellites?
- Is there a definite pattern for when this happens? (by tiime of day)
- Does this happen to one satellite more often than the others?
- Are you able to determine the 5G WiFi channel being used for the hidden backhaul connection?
There are a number of applications that will display the channels being used by nearby WiFi access points.
I am partial to WiFi Analyzer by Kevin Yuan on Android and WiFi Info View by Nirsoft on Windows.
A hidden network with the same signal strength of the Orbi is probably the Orbi backhaul connection. - Which Region is this Orbi system in?
- Does anything appear in the Orbi log at the time when satellites lose connection?
- Do the satellite debug web pages indicate that the satellites may have rebooted?
Every Orbi unit has a debug web page which can be accessed by IP address, such as:
http://<IP of Orbi unit>/debug.htm
My router is 192.168.1.1 and my two satellites are 192.168.1.5 and 192.168.1.50 (because I did not "plan ahead" and leave IP addresses so that the satellites could be sequential). Yours will be different. One of the items on the debug page is System Uptime.