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Forum Discussion
Orbi RBR50 Router Consistently Losing Internet Connection
My Orbi RBR50 Router consistently disconnects from the internet 3-5 times a week. It disconnected three times tonight on me within a one hour window forcing me to reset the router and it is late and no one else is using the internet. This is VERY AGGREVATING! My wife works from home and it looks very unprofessional for her to be disconnected from calls with her worldwide team. We have had this router for just over one year and now it starts dropping connection on a regular basis. Your customers paid a lot of money for these systems and they deserve to get what they paid for. I don’t know what is going on, but I see a lot of people having the exact same issue with their routers disconnecting. I truly hope that Netgear will stand behind their brand and their products so customers can have a positive user experience.
We have Frontier FIOS 500/500 Mbps, and we are connected directly to the ONT via CAT 5. I am using the Orbi as the router not an access point, I do not have a Frontier router. When we upgraded our speed, Frontier installed a brand new box on the exterior of the house and we were getting 500/500 via a CAT 5 connection. I have contacted Frontier about the outages and they report there were no outages to our location and they were able to verify the connection and speed to the house. I insisted that they dispatch a technician to verify that the equipment was working properly and the connection/speed from the box to inside our home. Everything checked out fine.
Before you come back with your standard questions, my house is a wired two story, 2700 sqft home, router and satellite are about 40 feet apart (router connected to the source on the first floor and satellite on second floor. I am having issues with wired and wifi connections. My firmware is V2.3.5.30 the latest available for the RBR50, I check it weekly. Neighbors wifi 4-5. Channel is set to Auto and I am not using Armor. Note: Based on one of the previous post I read on this issue, the last time it disconnected I just unplugged the CAT5 cable and plugged it back in with 15 seconds and the connection came back up immediately?
I hope that Netgear can resolve this issue ASAP or replace the faulty hardware!
4 Replies
What is the Mfr and model# of the ISP modem the NG router is connected too?
Has a factory reset and setup from scratch been performed since last FW update? Power OFF The ISP modem for 30 seconds then back on then walk thru the setup wizard after doing a factory reset?
CAT6 LAN cabling is recommended. I recommend swapping out the cable between the ONT and RBR to see if this might help. Sometimes in box LAN cables are not made well. I never use these for connections between a ONT/Modem and a router.
Try setting manual channel 1, 6 or 11 on 2.4Ghz.
As I stated in my original post, We have Frontier FIOS 500/500 Mbps, and we are connected directly to the ONT via CAT 5. I am using the Orbi as the router not an access point. No it has not been reset and setup from scratch since 8 January 2019 when I reported this issue the first time. Again Orbi is my router connected directly to the FIOS ONT. The cables have also been tested and are funtioning correctly. Everything worked fine prior to me removing the ISPs router and installing the RBR50. The Orbi also worked fine for several months before it began dropping the connection every other day. It dropped three times last night while I was attempting to publish this post! Once again I have had the ISP to check the system online and they sent a technician to check all connections to the house and inside the house. So what is the problem with the RBR50?
Please do a factory reset and setup from scratch and walk thru the setup wizard and see if this resolves anything. I would power OFF the ONT for 1 minute then back ON. Then complete the setup wizard.
d-One wrote:As I stated in my original post, We have Frontier FIOS 500/500 Mbps, and we are connected directly to the ONT via CAT 5. I am using the Orbi as the router not an access point. No it has not been reset and setup from scratch since 8 January 2019 when I reported this issue the first time. Again Orbi is my router connected directly to the FIOS ONT. The cables have also been tested and are funtioning correctly. Everything worked fine prior to me removing the ISPs router and installing the RBR50. The Orbi also worked fine for several months before it began dropping the connection every other day. It dropped three times last night while I was attempting to publish this post! Once again I have had the ISP to check the system online and they sent a technician to check all connections to the house and inside the house. So what is the problem with the RBR50?
Oh, my. What a dismal situation. Unfortunately, you are under the mistaken impression that this community forum is an official Netgear support function. We are all volunteers who own Orbi systems and who enjoy helping people talk through issues "for free". We have no ability to resolve or replace things.
Netgear provides only 90 days of "free telephone support" for Orbi products. After that, customers have few options. Netgear offers a fee-based service called Gearhead. http://gearhead.netgear.com/ ($90 for six months. $140 for 12 months.) I am too "frugal" to spend money on recreational internet. I have my old Nighthawk WiFi I can fall back on. And, my Orbi's quirks have never been as severe as yours are.
If my income depended on the Orbi working, I would give serious consideration to paying for Gearhead.
Meanwhile, there are some pretty capable volunteers on the forum who may come up with suggestions for how to make your Orbi perform satisfactorily.
