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Forum Discussion
Orbi RBR50 router will not start or reset
Hi, I have an Orbi RBR50 that I got in a RBK50 two pack that suddenly stopped working. It had previously been working great for two years and I'm out of warranty. The glow from the top doesn't ...
think about change CPU on board
Neither of the last resort solution worked unfortunately, there's not even any recognition on the network, can't upload the firmware. If there was a way it could pull from usb then maybe i could try that, but otherwise I'm calling to see about a replacement.
- Something’s is wrong in firmware or cpu don’t follow the firmware. Because I checked 5v 3v 1.5 all power supply are good. Only one reason is cpu.
Customer support was worthless, they just kept trying to sell me some extended warranty for further tech support, my only shot is e-mailing the customer care team and telling them my out of warranty product is broken and see what they do. I've invested a fair amount in orbi nodes so this is pretty disappointing. They have just about lost themselves a customer.
DapperDano wrote:
Customer support was worthless, they just kept trying to sell me some extended warranty for further tech support, my only shot is e-mailing the customer care team and telling them my out of warranty product is broken and see what they do.
"Customer Care Team"? Learn something new every day. I would not mention anything about opening the case or putting a volt meter on the power leads. If anything is sure to "void the warranty" that would be it.
I probably do not understand warranties very well, but my sense is that "1 year" means "1 year". We had the opportunity to extend the warranty (within 90 days of purchase). I did not do so, just like I did not extend the warranty on any other appliances. I figured that if only one of them breaks, I will have saved more by not extending warranties than buying a new appliance will cost. Sometimes I win. Sometimes I lose.
