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Forum Discussion

jung89's avatar
jung89
Aspirant
Apr 15, 2018

Orbi RBR50 Satellite dropping connection

I have been using the Orbi RBK50 for 5 months.  All of sudden, the satellite is dropping connection constantly.  I have checked the Firware version as suggested by many and it is on the lastest rev: ...
Troubleshooting
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Apr 15, 2018

After you updated to v2.1.3.4, you needed to perform a factory reset on both router and satellite(s) then set them up from scratch. Many other others reported having continued issues after the FW update however doing a reset on everything and set up from scratch resolved there problems. I saw this as well. v2.1.3.4 works well. Ya the factory reset isn't normal however for this one specifc version of FW, it's needed. Please give it a try. 

jung89 wrote:

I have been using the Orbi RBK50 for 5 months.  All of sudden, the satellite is dropping connection constantly.  I have checked the Firware version as suggested by many and it is on the lastest rev: 2.1.3.4  I have done factory reset and resync to no avail.  Any other suggestions?