Orbi RBR50 satellite pulsing white

Question

Bought a set with 2 satellites from Costco in Dec 2017. Suddenly one of the satellites started pulsing white continuously. I’ve tried turning it on/off, pressing sync, and pressing the reset button. After I did the reset with the flash of amber, my app couldn’t detect the satellite. Nothing seems to work, what can I do now?

Running on V2.3.1.44

smilelaugh · Answer

I tried a couple of different things after deleting the satellite on orbilogin.com:
- Hard reset (I assume seeing the flash of green and amber then to flashing white means successful)
- 30-30-30 reset (read this on another thread: 30 seconds on, 30 seconds power source off, 30 seconds after power source on)

From what I’m reading about the lights, the satellite is continuously trying to reboot, what do you think? If so, is this unit now a dud?

Light sequence:
- Flashing white
- Pulsing white
- Flash of green then flash of red
- Repeat

smilelaugh · Answer

The lights I described are all coming from the ring on the top. I’m assuming seeing colors other than white, blue, and magenta is a bad sign.

CrimpOn · Answer

Something to try:&nbsp; 'Delete' the satellite from the router configuration.&nbsp; Then, do the 'factory reset' by holdiing a paperclip in the tiny reset hole until the LED on the back first turns solid amber and then blinks rapidly.&nbsp; After it powers up, you should be able to sync it to the router as if it was a new satellite.&nbsp; Sometimes, it is easier to do this by bringing the satellite into the same room as the router so you can see what their LED rings are doing.&nbsp; Once it syncs correctly, then it can be unplugged and moved back to the original location.

CrimpOn · Answer

There is a difference between the tiny LED on the back and the "ring" at the top.&nbsp; For example, the ring on the satellite is not supposed to turn green or red, and the LED on the back does not have white.&nbsp; (I am not saying the satellite is not a dud, but am confused about which lights are doing what.)

CrimpOn · Answer

Well, I passed the "color blindness test", but sometimes I think something is one color and others (wife, mostly) tell me emphatically that I am SO WRONG.&nbsp;
These are the only colors that should appear on the top ring:
&nbsp;
Satellite ring LEDsSolid white. Your Orbi satellite is powering up.Pulsing magenta. When your Orbi satellite's ring LED pulses magenta for the first time, it means that your satellite is attempting to connect to your Orbi router. If the ring LED pulses magenta for more than one minute, it could be for the following reasons: the satellite lost the connection to the router or the satellite is unable to get an IP address from the router.Solid magenta. Your Orbi satellite ring is solid magenta for 10 seconds if it is unable to obtain the IP address from the router.Solid blue. If your Orbi satellite ring is solid blue for 10 seconds, the connection between your Orbi router and satellite is good.Solid amber. If your Orbi satellite ring is solid amber for 10 seconds, the connection between the router and satellite is fair.
&nbsp;
This happens when the satellite is in the same room with the router?

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Orbi RBR50 satellite pulsing white

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