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Forum Discussion
Orbi RBR50 shows offline, but has Internet access
I have both an RBR50 and an Orbi Satellite connected to a Time Warner Arris router. Starting a couple days ago my RBR50 started intermittently dropping Internet connectivity. When I go into the Orb...
I was having this issue when first setting up my RBK33, internet was working fine but the router was showing as offline. As part of my troubleshooting steps I tried to browse to the modem's ip address in Chrome. It instead took me to the modem and told me there was an IP address conflict between the modem and router. The Orbi automatically changed its ip address to a different range and it now shows as connected! So it was cool that it fixed the problem automatically, but it took me a while of failing with the Orbi app before I went to the remote management in the browser. Wanted to share in case this helps someone in the future
Modem Combo Units:
Couple of options,
1. Configure the modem for transparent bridge mode. Then use the Orbi router in router mode.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, LAN to LAN and configure AP mode on the Orbi router.
Thesmuckers0523 wrote:
I was having this issue when first setting up my RBK33, internet was working fine but the router was showing as offline. As part of my troubleshooting steps I tried to browse to the modem's ip address in Chrome. It instead took me to the modem and told me there was an IP address conflict between the modem and router. The Orbi automatically changed its ip address to a different range and it now shows as connected! So it was cool that it fixed the problem automatically, but it took me a while of failing with the Orbi app before I went to the remote management in the browser. Wanted to share in case this helps someone in the future- Thank you! I had exactly the same problem and logging on to the Orbi home page fixed it!
