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Forum Discussion
drlopezmd
Dec 04, 2019Aspirant
Orbi RBR50 shows offline, but has Internet access
connected into modem and disconnected the separate spectrum wifi tower/router. have internet access. succesfully added two satellites. app says "internet:offline" . Does this matter? Does it aff...
plemans
Dec 04, 2019Guru - Experienced User
drlopezmd wrote:connected into modem and disconnected the separate spectrum wifi tower/router.
What modem is this?
ISP installed devices tend to be combo devices which put you in a double nat. Orbi frequently shows offline even when its online when its in a double nat situation.
- drlopezmdDec 04, 2019Aspirant
thank you--Iwill contact spectrum to ask about that and will let you if it worked. The modem just says "Spectrum". Will find out
- FURRYe38Dec 04, 2019Guru - Experienced User
:smileywink:
- drlopezmdDec 04, 2019AspirantIt’s a UBEE modem only. No wifi or router capability.
- FURRYe38Dec 04, 2019Guru - Experienced User
Ok, you fine here then.
What does the status say on the RBRs web page under Basic Tab using a web browser and a PC?
- Polla70Apr 06, 2020Aspirant
I change wifi company, and I am having trouble to Connecticut a tv, my Sonos and the Circle App for paréntesis control
The App shows internet offline, but I have internet acces no my IPhone IPad
- FURRYe38Apr 06, 2020Guru - Experienced User
What Firmware version is currently loaded?
What is the Mfr and model# of the ISP modem/ONT the NG router is connected too?Has the ISP modem and RBR been powered OFF for 1 minuted then back on with the modem first, then the RBR?
Polla70 wrote:I change wifi company, and I am having trouble to Connecticut a tv, my Sonos and the Circle App for paréntesis control
The App shows internet offline, but I have internet acces no my IPhone IPad