ORBI RBR50 suddenly no longer works

You'll need to press the reset button for 15 seconds at minimum. 

Sorry about your experiences with phone support. This should not have happened. I recommend you contact one of the forum moderators and ask for help and information. 

Blanca_O 

ErnestTheGreat 

---

Kenney552 wrote:

I was able to get onto the internet on the night of Friday December 6, 2019. When I tried to get onto the internet the following morning Saturday December 7, 2019, my computer showed no internet access available. I tried to restart my computer, modem, and my orbi router to see if that resolved the issue--it did not. Therefore I called my ISP (COX) to see if their internet service was down. They informed me that nothing was wrong on their end. They helped to see if sending a signal to resart my modem would resolve the issue. It didn't. They then had me to remove the internet cord going to my ORBI router and plug it directly into my computer. I was able to get onto the internet. Therefore Cox informed me that the problem most likely is my ORBI Router. On Monday I went to BB (BestBuy) to see if I could talk to one of thier "Geeks". I got one and he informed that sometime last week NETGEAR send out a Firmware update that made some Router no longer able access the internet. He informed me to try to call NETGEAR and see if they could help me resolve the issue. I contacted NETGEAR and the representative informed me there was no problem on thier end and they sent not update out last week. (Although on their site their is a link to a FIRMWARE HOT FIX that was also sent out last week). I informed the representative of that link and she basically stated that it is not their problem and they could not offer me any assistance and she hung up on me.

 

Has anyone else had this issue recently?

 

Thanks.

---