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Forum Discussion

Kenney552's avatar
Kenney552
Follower
Dec 11, 2019

ORBI RBR50 suddenly no longer works

I was able to get onto the internet on the night of Friday December 6, 2019. When I tried to get onto the internet the following morning Saturday December 7, 2019, my computer showed no internet acce...
ErnestTheGreat's avatar
ErnestTheGreat
NETGEAR Employee Retired
Dec 18, 2019

Hi Kenney552 

 

I am assuming you are referring to the 2.3.5.34 - Hot Fix FW for RBR50 Orbi. The FW was released on to the support site but it was never pushed to any devices. Even if the FW was updated there were no changes made to anything other than the https certificate. My suggestion would be to have a look at your Orbi and see which FW it’s running if it is 2.3.5.34 hotfix FW may I suggest to roll back the FW to the previous version and see if the issue still exists. You may also want to check the Cox modem side of things perhaps you can post the copy of your upstream and downstream signal levels as well as the event log from Cox modem it may help us see if there is an issue on that end.