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Forum Discussion
Orbi RBR50, v2.2.1.210, + Netgear CM1000 modem - STILL dropping connection
I purchased a new Orbi, with one satellite, in August of this year, along with a new CM1000 modem. A few weeks in, and the router would intermittently drop connection with the modem, pulsing magenta....
Thank you for your response. Yes I can confirm that I set up the network from scratch during the factory reset, and did not rely on the saved previous configuration.
While you may not be experiencing any issues with your Orbi, and I wish you many more returns, a cursory Google search will reveal that random disconnections with any variety of modems are a common problem with this system. All to common, unfortunately. Some consumers have even returned units for new replacements and have encountered the same issues again.
As for channel interference, this isn't an issue. I always use a WiFi analysing app to ensure my network is set to the least-trafficked channels. (I'm no networking wizard, but I've been setting up and maintaining consumer-grade routers for over 10 years.) The router and satellite continually broadcast without a hitch. None of my devices ever lose connection or signal strength from either device. The problem is the magenta ring of death, which indicates that the Orbi is not detecting an internet connection. This is corroborated by the error messages on all smart devices throughout the home - no internet connection detected, but full signal strength remains.
As I've stated above, the modem and ISP are holding up their end, as the wired connection remains uninterrupted during these magenta-hued episodes. So the issue is the modem and Orbi communicating.
If I have to go through the hoops you describe of reinstalling the firmware and babying the setup back to functionality, then so be it. However, something tells me that it won't be that simple. I'll update this thread once completed.
Thanks again.
While you may not be experiencing any issues with your Orbi, and I wish you many more returns, a cursory Google search will reveal that random disconnections with any variety of modems are a common problem with this system. All to common, unfortunately. Some consumers have even returned units for new replacements and have encountered the same issues again.
As for channel interference, this isn't an issue. I always use a WiFi analysing app to ensure my network is set to the least-trafficked channels. (I'm no networking wizard, but I've been setting up and maintaining consumer-grade routers for over 10 years.) The router and satellite continually broadcast without a hitch. None of my devices ever lose connection or signal strength from either device. The problem is the magenta ring of death, which indicates that the Orbi is not detecting an internet connection. This is corroborated by the error messages on all smart devices throughout the home - no internet connection detected, but full signal strength remains.
As I've stated above, the modem and ISP are holding up their end, as the wired connection remains uninterrupted during these magenta-hued episodes. So the issue is the modem and Orbi communicating.
If I have to go through the hoops you describe of reinstalling the firmware and babying the setup back to functionality, then so be it. However, something tells me that it won't be that simple. I'll update this thread once completed.
Thanks again.
Do you have any wired devices connected to the Router/Satellite? Any mesh speakers (e.g. Sonos) connected to the LAN port? I had so many issues when I had my speakers wired to Orbi, and -almost :) - all isues gone when I disconnected those devices. Seems Orbi still has some issues to handle some wired devices.
Please test disconnecting the wired devices and try to locate the bad ones...
- Thanks for your interest in my problem. Unfortunately, or maybe fortunately, I have no wired devices attached to either unit, router or satellite. But thanks for the idea!
I would try loading FW code again, factory reset then setup from scratch to see if the problem still appears. Let us know if it does...
DynamoJoe wrote:
Thanks for your interest in my problem. Unfortunately, or maybe fortunately, I have no wired devices attached to either unit, router or satellite. But thanks for the idea!
