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Forum Discussion
Orbi RBR50 Warranty Period?
Hey all, bought an RBR50 back in May of 2019 from Amazon directly. Was checking my account today and noticed it said all of my warranty has expired for it, even though the Netgear site says the RBR50...
The warranty is 1 year. There are 90 days of "free telephone support" directly from Netgear. If the product "fails" between 90 days and 1 year, there is a mechanism to request an RMA ("Return Material Authorization?) and have it replaced.
My Orbi is WELL past 1 year, so I personally have not investigated (a) how to "prove" that the product has failed, or (b) how to get ahold of Netgear to have it replaced.
Fortunately, Amazon keeps records forever so you can establish when it was purchased if you need to in the next five months.