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Forum Discussion

zmon's avatar
zmon
Guide
Sep 30, 2019

Orbi RBR50 Warranty Period?

Hey all, bought an RBR50 back in May of 2019 from Amazon directly. Was checking my account today and noticed it said all of my warranty has expired for it, even though the Netgear site says the RBR50...
Features
Troubleshooting
Blanca_O's avatar
Blanca_O
NETGEAR Employee Retired
Oct 01, 2019

Hi zmon

 

Welcome to NETGEAR Community! 

 

Newly purchased products have 90 days of Support available for free. If you are outside the complimentary 90 days technical support period but within the hardware warranty (1 year) you may contact support for limited assistance with a hardware check. You can also post a question on our community forums and get assistance from other knowledgeable users at https://community.netgear.com/

 

Regards, 
Blanca 
Community Team

  • CrimpOn's avatar
    CrimpOn
    Guru - Experienced User
    Oct 01, 2019

    Thanks for clarifying the support stages.  Can you describe how a person contacts support for that "limited assistance with a hardware check"?

  • zmon's avatar
    zmon
    Guide
    Oct 01, 2019

    Blanca_O 

     

    Unfortunately, the hardware check is missing even though I am in the 1 year hardware warranty so I can't contact support about it at all. I have no issue with the router, I just noticed it when I was adding another router to my account.