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Orbi RBR50 was working & changed modem, now not working
Hi all, I had cable modem w/ RBR50 w/ 2 satellites and 200mbps, and recently I changed modem to 700mbps. Good news is it works via ethernet cable, but when I tried to get the Orbi reconnected - erro...
Glad you got it working.
Be sure to make a backup configuration to file for safe keeping. Helps save time if a reset is needed.
Please mark your thread and solved so others will know.
Enjoy.
bzliteyear7 wrote:Although the orbilogin said all my satellites firmware were already updated, the Orbi tech guy guided me toward connecting my 2 older statellites manually update the firmware. I downloaded the firmware on PC, and then connected my satellites to router via ethernet, and then using advanced setting on orbilogin to update. After I did this, I went thru the set up with syncing again. Thanks everyone for their support. I learned a lot about my set up during this craziness the past 36 hours.
bzliteyear7 wrote:Hi all, I had cable modem w/ RBR50 w/ 2 satellites and 200mbps, and recently I changed modem to 700mbps.
Good news is it works via ethernet cable, but when I tried to get the Orbi reconnected - error message says "unable to join network."
I've now done this 5 times, and watched the YouTube many times aslo.
I can't seem to reach Netgear technical support - does anyone have any suggestions for me?
Thank you all in advance.
P.S. I called the 933 ph# on google, and it sounded like a scam that I needed to pay $90 as my registration had expired.
Netgear corporate should know someone is trying to scam their customers.
1. support is overwhelmed right now.
2. If you found a number on google, you're correct in that it probably was a scam.
3. If you're past your 90 days window of free support, it does cost $. the community forum is free though
4. What cable modem do you have?
5. What firmware is on your obri?
6. are you running any form of qos? Its not recommended for speeds >250mbps and i've heard of settings being retained even through reboots. Have you tried a factory reset and manual re-install?