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Forum Discussion
Orbi RBR50 WiFi works BUT has no Internet
Recently, the Orbi stopped connecting to the Internet. A factory reset has been done on the RBR50 and it continues to broadcast WiFi. My laptop can connect to that WiFi, but there is no Internet wi...
Please let me be clear. This is not any special setup. It was bought in January this year and installed in late February to a DSL router.
Essentially, the basic instructions were followed, setting up the RBK50 router & satellite with no real difficulties. At the time, the 2.1 firmware was questionable, so the 2.0.x.x was reloaded and there were no issues at all.
A guest network was added.
It has worked without issue til recently. Other than attempting a factory reset, there have been no adjustments. Auto-update has been on the entire time.
I do not want to get into changing from the factory settings, since it set up easily and has worked well until recently. Please, there should not be a reason to change any advanced settings, right?
Is it possible to update the firmware without an internet connection with the Orbi network?
If your ISP modem has a built in router already, then you should look into one of the suggestions mestioned about modem combos. These can cause problems with the Orbi system running in router mode. Having two routers on the same line can be problematic.
bardiferously wrote:
Please let me be clear. This is not any special setup. It was bought in January this year and installed in late February to a DSL router.
Essentially, the basic instructions were followed, setting up the RBK50 router & satellite with no real difficulties. At the time, the 2.1 firmware was questionable, so the 2.0.x.x was reloaded and there were no issues at all.
A guest network was added.
It has worked without issue til recently. Other than attempting a factory reset, there have been no adjustments. Auto-update has been on the entire time.
I do not want to get into changing from the factory settings, since it set up easily and has worked well until recently. Please, there should not be a reason to change any advanced settings, right?
Is it possible to update the firmware without an internet connection with the Orbi network?
Good point.
The original merssage talked of a DSL router. That should have been a clue to me.
There is no such thing as a DSL router. There are DSL modems, and DSL modem/routers.
So, as FURRYe38 says, we need to know what the modem is here. It can complicate things greatly.
You are correct, it is a DSL Modem/Router with 4 ethernet ports. I did say "modem DSL router" but that is a bit confusing. Should have said 'DSL modem router."
It's a Thomson TG784.
The service tops out around 9 Mbps, but Orbi had been keeping it around 8 Mbps much further away from either the Orbi router or satellite. Well worth the investment - - but only when it works!
Am a bit dismayed :mansad: that Netgear doesn't offer any phone/chat support beyond 90 days as part of its 1 year warrany. Boo.
bardiferously wrote:
You are correct, it is a DSL Modem/Router with 4 ethernet ports. I did say "modem DSL router" but that is a bit confusing. Should have said 'DSL modem router."
In that case you need to configure things properly.
With two routers on your network, you can end up with competing DHCP servers and local address conflicts. To avoid that you need to set the routers up with the right DHCP and IP address settings.
Unless you have specific reasons for using two separate routers, to create two separate networks for example, it is usually easier to use just one router and then to set up the second router as a wireless access point. Netgear advises this, as does just about every site you will visit.One strategy is to out the modem/router into modem only (bridged) mode. The other is to configure the router as a wireless access point.
Whatever you do, remember that you need to reboot the whole network in the right order.
Be sure to restart your network in this sequence:- Turn off and unplug the modem.
- Turn off the modem router and computers.
- Plug in the modem and turn it on. Wait 2 minutes.
- Turn on the modem router and wait 2 minutes.
- Turn on the computers.
bardiferously wrote:
Am a bit dismayed that Netgear doesn't offer any phone/chat support beyond 90 days as part of its 1 year warrany.
Warranties are for stuff that breaks because of manufacturing defects, not to support people with setup issues. That is what this place is for, or you can pay for support from GearHead.
