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seattlite34's avatar
seattlite34
Aspirant
Nov 22, 2020

Orbi RBR50 wired backhaul satelliteinfo

I have a modem/router connected to the ISP which is directly connected to an RBR50 and two RBS50 operating in AP mode. I've been having problems keeping the network up. Every few days at the same tim...
CrimpOn's avatar
CrimpOn
Guru - Experienced User
Nov 23, 2020
seattlite34 wrote:

I have a modem/router connected to the ISP which is directly connected to an RBR50 and two RBS50 operating in AP mode. I've been having problems keeping the network up. Every few days at the same time (~5pm) most, but not all, WiFi devices lose connectivity and I have to power cycle. The only device that stays connected is the laptop using Cisco VPN.

I neglected some other information gathering steps:

  • When devices lose connectivity, are you able to access the Orbi router and display "Attached Devices"?
    Or, does the Orbi itself appear to be "out of touch"?
  • Are any of these devices things you can interrogate?  (i.e. laptops, PC's, smartphones, tablets)
    It would be useful to know what IP configuration the devices have when they are unable to communicate.
    For example, many devices revert to a "default" IP configuration when they cannot get what they need via DHCP, and this default setting simply will not do anything on a network. https://www.webopedia.com/TERM/A/APIPA.html 

 

  • seattlite34's avatar
    seattlite34
    Aspirant
    Nov 29, 2020
    When devices lose connectivity, are you able to access the Orbi router and display "Attached Devices"?
    Or, does the Orbi itself appear to be "out of touch"?

    The Orbi itself is also out of touch, even to an Ethernet connected laptop.

     

    Are any of these devices things you can interrogate?  (i.e. laptops, PC's, smartphones, tablets) It would be useful to know what IP configuration the devices have when they are unable to communicate.

     

    They do lose their DHCP connection. It was much worse when I had it in router mode. In AP mode, some devices can stay connected.

     

    In answer to a previous post, I will take a look at the CenturyLink router (AC3000) the next time there is an event to see if there are logs there, but the only thing that has shown up is that phones keep disconnecting and connecting, probably from going to sleep and waking up again. The AC3000 has a newer firmware, but I can't upgrade it for a week due to needing the internet uninterrupted during that time.

     

    It's been fairly stable since the last time I posted, but we haven't been stressing the network as much.  Will let you know if it recurs after Sunday.