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Forum Discussion
Orbi RBR50 with RBS50 configuration no longer working with Samsung Series 7 and Series 9 Smart TVs
I've been using the Orbi RBR50 / RBS50 system in my house for two years. Our phones and computers have always worked fine as well as my Samsung Series 9 TV. Occasionally, my Samsung series 7 would l...
Honestly, I don't remember the brand of modem we had earlier, but it was provided by Brighthouse before Spectrum bought them out. This new modem is Spectrum's own brand, model E 31 T2V 1.
I have taken all the steps you recommended, but the TVs still don't work. I don't want to use their router because I have dead zones in my home that only the Orbi system can successfully reach. The Orbi router is plugged directly into the Spectrum modem. Everything in the house can receive a WiFi signal except for the Samsung TVs: Series 7 | Model UN40KU7000; Series 9 | Model UN55KS9500.
Lets try something, disable the WPA security mode on the RBR temporarily. Set it to OPEN. Now see if any one of your TVs will connect to the wifi SSID name. Let us know if they do.
After checking, set the WPA mode back to WPA2 and AES only.
Ensure your TVs firmware is up to date as well. Check with the Mfr for this.
KRS321 wrote:Honestly, I don't remember the brand of modem we had earlier, but it was provided by Brighthouse before Spectrum bought them out. This new modem is Spectrum's own brand, model E 31 T2V 1.
I have taken all the steps you recommended, but the TVs still don't work. I don't want to use their router because I have dead zones in my home that only the Orbi system can successfully reach. The Orbi router is plugged directly into the Spectrum modem. Everything in the house can receive a WiFi signal except for the Samsung TVs: Series 7 | Model UN40KU7000; Series 9 | Model UN55KS9500.
I didn't have an OPEN option, but set it to NONE and tried to sign on with both TVs. They both "see" the orbi and say they are connected but Prime and Netflix won't load. Tried rebooting everything (modem, router, tvs) and I get the same result. I'm also not able to select WPA2 and AES only. My choices are WPA2-PSK; WPA-PSK/WPA2-PSK; or WPA2-PSK (GCMP). I've confirmed that the firmware is up to date on all tvs and on my orbi system.
I would make contact with Samsung and see if there is any information or help regarding this. Seems like this is a Samsung issue.
KRS321 wrote:I didn't have an OPEN option, but set it to NONE and tried to sign on with both TVs. They both "see" the orbi and say they are connected but Prime and Netflix won't load. Tried rebooting everything (modem, router, tvs) and I get the same result. I'm also not able to select WPA2 and AES only. My choices are WPA2-PSK; WPA-PSK/WPA2-PSK; or WPA2-PSK (GCMP). I've confirmed that the firmware is up to date on all tvs and on my orbi system.