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Forum Discussion

Blueridger's avatar
Blueridger
Aspirant
May 08, 2019
Solved

Orbi RBR50 won't let me update apps

All, I bought my RBR50 (and satellite) in November 2018, and installed in a fios house w/o incident. The unit's internet connection became intermittent last night. I reset the unit, and that mostly...
Troubleshooting
  • Blueridger's avatar
    Blueridger
    May 09, 2019

    Believe it or not, Netgear customer service solved the problem. The problem was IP address conflict between my router and Fios. I couldn't access the router b/c I stupidly followed their directions to log in (admin/password). It turns out that the password was the new one I assigned to the router. Once I entered that, the unit automatically assigned itself a new IP address, and all was golden.

     

    Thanks everyone!

SW_'s avatar
SW_
Prodigy
May 09, 2019
Blueridger wrote:

OK, I'm now home with the Orbi. I'm trying to configure my Orbi for AP mode. I've turned off the wifi on my Verizon router (gone into security, turned off 2.4 and 5gh wifi) and am trying to login to Orbi from a wifi connected device (orbilogin.com). It asks for admin and password. I typed in "admin" and "password". The router just repeated the login screen. When I used "Password" as the password, I was redirected to a screen that says, "401 unauthorized" and "access to this resource is denied." It then asks me to enter my router's serial number. I entered the serial number and was told it "did not match."

Any ideas?

Thanks!

Reboot the Orbi.  Then use Orbi IP address instead of its DNS name, orbilogin.com, which could be locally resolved to a stale IP address.  Now that the Orbi is in AP mode, its IP adress should be something other than 192.168.1.1/10.0.0.1.  Also, restart the browser, clear the browser's cookies/cache before retrying.  If all else fails and you're out of option, you might have to reset/restart from Factory Reset.

Blueridger's avatar
Blueridger
Aspirant
May 09, 2019

Believe it or not, Netgear customer service solved the problem. The problem was IP address conflict between my router and Fios. I couldn't access the router b/c I stupidly followed their directions to log in (admin/password). It turns out that the password was the new one I assigned to the router. Once I entered that, the unit automatically assigned itself a new IP address, and all was golden.

 

Thanks everyone!