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Forum Discussion
donalcombright
Oct 15, 2021Guide
Orbi RBR50 Working Strange?
So I have an Orbi setup with 2 satellites. My "office" location satellite seems to act "off." Despite showing under Attached Devices fine (Backhaul Status GOOD) Browsing attached devices however ...
FURRYe38
Oct 15, 2021Guru - Experienced User
Can you access the RBS web page to see what FW version is loaded on it? It should be same version as whats loaded on the RBR?
What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
donalcombright
Oct 15, 2021Guide
FURRYe38 , all sats and router are on V2.7.3.22.
Home is roughly 2900sq feet. Sat 1 is about 45' away in the garage. Router is in center of home and sat 2 is roughly 20' away. Both sats are hardwired though, so not sure that matters right? All are on the same level of the house (ground floor).
- FURRYe38Oct 15, 2021Guru - Experienced User
20 feet is too close, wired or wireless.
Are the RBS directly connected to the back of the RBR or is there a LAN switch in between?
- donalcombrightOct 15, 2021GuideSo having the satellite less than 30’ would cause those issues? That doesn’t seem to make much sense. It also worked seemingly fine for 4 months until recently.
I have a switch between the router and sats, the same switch for both.- FURRYe38Oct 15, 2021Guru - Experienced User
What is the Mfr and model# of the ethernet switch in the configuration?
- donalcombrightOct 18, 2021Guide
If I factory reset my full set (router + sats) is it not advisable to import saved settings (I have a lot of tweaks i am sure)? I took the one "bad" Orbi out of the equation and it wont even remove anymore. I have had it powered off for a day, i disconnected in from settings 5 times and it keeps showing up.
- FURRYe38Oct 18, 2021Guru - Experienced User
Need to factory reset and setup from scratch. Seems like something is in a bad state on the RBR and RBS and they need to be reset.
- donalcombrightOct 18, 2021Guide
Thanks again FURRYe38. I decided to move my Router to the basement, about the same distance away but also now a level below. In doing this I am able to hook both satellites up to the router directly, not through the switch (which really shouldn't matter haha). I also swapped out the satellite in question (I have a 3rd sat in the box).
So far so good, although time will tell if it comes back (it took about 2 hours last time). If it does, I will look into doing a factory reset.