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thecherub88's avatar
thecherub88
Aspirant
Jun 11, 2020

Orbi RBR50

Hello,

 

 

I have asked Netgear Support several times to change the email address and phone number associated with my Two-Step Verification and even though they say they have, it is clear when I log on the app that it is still asking for my old email/phone (which I no longer have access to).

 

Could someone please help me either dereigster the device and reset so that I can either change the Two-Step Verification or turn it off?

 

Many thanks,

Linda

2 Replies

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  • FURRYe38's avatar
    FURRYe38
    Guru
    Jun 11, 2020

    Please contact NG support for help on this. Theres nothing we can do here in the forums to help you with this. This needs to be handled by NG support. 

     

    Good Luck.

     

    Blanca_O 

    • thecherub88's avatar
      thecherub88
      Aspirant
      Jun 14, 2020
      Thank you, Blanca. I actually need to de-register two Orbi routers from my account. Is this something you could help with please?