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Forum Discussion
NAMetz
Jan 06, 2021Tutor
Orbi RBR50
Hello community. I have a Macbook device that after some internet outage and rebooting, is not allowing any web pages to be searched. Whether I use Chrome or Safari, any web search ends in "Privacy E...
- Jan 06, 2021
Good to hear. Be sure to make a backup configuration to file for safe keeping. Saves time if a reset is needed again.
Please mark your thread as solved so others will know.Enjoy. :smileywink:
CrimpOn
Jan 06, 2021Guru - Experienced User
NAMetz wrote:I'm also having problems accessing the router webpage to do any troubleshooting. It's just cycling saying "Please wait a moment" and won't connect or even time out. At a loss on how to get this to work as I also found directions to delete devices from the device manager section in the app, but that does not work either as no matter what I do, I don't get the option to "delete device".
If other computers in the house are not having problems, how about using one of them to access the router web interface?
Can you post a coy of those directions about "deleting devices from the device manager section iin the app"? My Orbi app has no such option. (As a philosophical note, the concept of "deleting a device" makes no sense. Either a device is connected or it is not. The way to make it "go away" is to disconnect it. i.e. unplug [wired] or disconnect [WiFi])
My first thought is to use a different computer to reach the Orbi web interface and see if "Access Control" is enabled and what it says about this MacBook.
NAMetz
Jan 06, 2021Tutor
Here is the link: https://kb.netgear.com/000062162/How-do-I-remove-a-device-from-the-Device-Manager-list-in-the-Orbi-app
I have since tried accessing the router interface via a computer and it does not load. I tried on multiple computers. So I decided to power off router, satellite and modem to reboot the system. Modem came online fine but now the router just goes into a mode after powering on that has a pulsating white light. I’ve powered off and on twice and it won’t boot up. It’s been 15-20 minutes so far, has never taken that long to come back.
I was running the latest firmware, can’t access any of the info now.
No idea what to do now. My modem is the Arris SB8200. Always been rock solid.
I have since tried accessing the router interface via a computer and it does not load. I tried on multiple computers. So I decided to power off router, satellite and modem to reboot the system. Modem came online fine but now the router just goes into a mode after powering on that has a pulsating white light. I’ve powered off and on twice and it won’t boot up. It’s been 15-20 minutes so far, has never taken that long to come back.
I was running the latest firmware, can’t access any of the info now.
No idea what to do now. My modem is the Arris SB8200. Always been rock solid.