NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

beuser's avatar
beuser
Tutor
Aug 30, 2021
Solved

Orbi RBR50v2 Died - Doesn't finish booting

My Orbi RBR50v2 has been working for several months just fine.  But today it died.  It stopped working.  I powered it off and back on.  It powers up enough to start giving DHCP addresses and I can pi...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Aug 30, 2021

Try this:

https://kb.netgear.com/000059634/How-to-upload-firmware-to-a-NETGEAR-router-using-Windows-TFTP
Need to press the reset button for 30 seconds then release, then it send to PUT the command and upload the FW. 
I had a problem on a Windows 10 PC where this didn't work to use TFTP, so I switched to a WIndows 7 PC and the TFTP worked.
https://www.thewindowsclub.com/enable-tftp-windows-10
https://www.youtube.com/watch?v=R9DLrLQrpaw


Try nmrpflash?
https://github.com/jclehner/nmrpflash


If this all fails, then the RBR needs to be replaced.

  • beuser's avatar
    beuser
    Tutor
    Aug 31, 2021

    I tried the TFTP approach and it seemed to correctly upload the firmware.  The leds changed, the transfer completed successfully, and then about 20 seconds later the router powered off and restarted.  Unfortunately, it didn't change anything, it still has the same problem as described above.  I tried uploading an older firmware, just in case it was something in the latest firmware, but that didn't make a difference.

     

    Ugh.  I guess I'll just plan to spend another hour trying to get through the support queue and see if I can get someone to agree there's something wrong with the hardware and send me a new one.

    • beuser's avatar
      beuser
      Tutor
      Aug 31, 2021

      After 3 hours on the phone, I have finally convinced tech support that it's a hardware problem.  They are sending me a new router.  But I have to pay the shipping.  Oh well, guess it's better than paying for a whole new router.  Hopefully the new one will work.

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        Aug 31, 2021

        Glad your getting a new one.