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Orbi RBR50v2 loss of internet access
Hi, this is my first post here. After resetting the Orbi router I have lost connect to my internet provider - the suggested network now comes up on my devices as ORBI33, rather than the name of my IS...
RG56 wrote:
Thanks for all your help on this, it really is appreciated. I've gone back to configuring my Virgin Hub as the router and disabling the Orbi system for the time being.
The Orbi works well in AP mode. Pretty easy to set up too.
Just connect the Orbi, and only the Orbi, to a PC. (No need to be on line to do that.) Change it to AP mode and then add it to the network from the router.
You'll end up with two wifi networks. When you are happy that the Orbi meets your needs, turn off the router's wifi. With luck that is simply a case of pressing a button.
Shouldn't take more than about 10 minutes.
Hi, thanks for your reply - without me doing anything at all the situation seems to have resolved itself after an hour or so.
I now have full internet access as before, but the ORBI network has replaced my ISP network as the preferred option on all the devices - I'm now just checking with my ISP that this is all okay
RG56 wrote:
I now have full internet access as before, but the ORBI network has replaced my ISP network as the preferred option on all the devices - I'm now just checking with my ISP that this is all okay
If this your ISP network is wifi, and these are wifi devices, it sounds like the two router problem I mentioned before.
Things may work now, but with that arrangement you could see problems later.
That's why I asked about your connection to the Internet.
I doubt if your ISP will be able to help on that front.
Thanks for your reply. I had my ISP router set up in Modem mode and the Orbi as the router - this all worked fine until yesterday. When I rebooted the Orbi today it reconfigured the entire network and I couldn't find my ISP network at all. Things went from bad to worse in the last hour and I've reset my ISP box back to Router mode, this is great for the devices within "earshot" of the router, but the wifi in other parts of the house is weak.
That is where I am at the moment.
The the top ring on the RBR turn PINK when this happens?
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.Your ISP Modem already has a built in router and wifi. This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop
Try option #2 first...
RG56 wrote:
When I rebooted the Orbi today it reconfigured the entire network and I couldn't find my ISP network at all.
What is this ISP network? Where do you expect to see it?
If it was something on wifi, then your modem/router was not in bridge mode.
You still haven't told us what the modem/router is. Some just can't be "bridged", as I know from bitter experience with my BT Homehub.
For some reason I can't quote a post on here.
The Router is a virgin media hub 3, the network I was logging into until today was the VM network. When I set this up I configured the VM hub into modem mode and then that was wired into the Orbi router - as I say this all worked perfectly well for two years until yesterday.
After I reset the Orbi router today I couldn't see the Virgin media network to log onto it (on laptop, iPad, phone etc), I was given the option of networks from my neighbours or the Orbi one
