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Forum Discussion
Orbi RBR50v2 WiFi Connection Drops on Smartphone
Hello, I am a brand new Orbi customer. The wifi stops working for my cell phones (Samsung S9+) when some time passes after a successful connection. The wifi signal icon on the phone shows a exclam...
skyward1 wrote:...
The wifi signal icon on the phone shows a exclamation mark (!) next to it. When this occurs, there is no wifi operation on my phones. If I turn the wifi off, on the phone, then on, the wifi starts working. It seems to work until you move around the house (but I'm not 100% certain if the same issue occurs when the phone is not moved around).
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This implies that the hand off between Router/Satellite might not happen correctly. Given you have wired backhaul, one of the first thing that you can try is to tick Enable Fast Roaming checkbox and hit "Apply". Then start walking around with your phone to see if that resolves the hand off issue between Router/Satellite.
I have gone ahead and enabled fast roaming. I will see how things go over the next few days.
Thank you!
sky
Let us know how it works out.
skyward1 wrote:I have gone ahead and enabled fast roaming. I will see how things go over the next few days.
Thank you!
sky
Thanks for your help, guys, but there is no change.
Also, the famous NetGear support has yet to contact me. I submitted a ticket several days ago.
sky
Along with making the fast roaming change, do you apply any of the other suggestions while you wait for NG support to make contact? Sometimes it can be a day or two.
skyward1 wrote:Thanks for your help, guys, but there is no change.
Also, the famous NetGear support has yet to contact me. I submitted a ticket several days ago.
sky
Yes, I have enabled beamforming and mu-mimo, as well as, the exclusive 40MHz, you suggested. I am usuing channels 1 and 48. The NetGear WiFi Analytics app had the best stats with those. For my WiFi PC (on channel 1), it is getting much better speed, but the two S9+ phones had the '!' next to the WiFi icon again.
I am thinking about returning this system to Amazon.
Thanks!
sky
You might go into the RBRs web page and see about assigning a IP address to these phones.
Under Advanced tab/Setting/LAN Setup.
I would forget the wifi profile on these phones, reboot them then attempt to reconnect.
