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DrecaB's avatar
DrecaB
Follower
Nov 10, 2019

Orbi RBR550 blocking Honeywell's T9 thermostat

I am seriously ready to scream. I can not get the Honeywell T9 Thermostat to "connect to cloud" through my Orbi. If I connect a different router everything runs fine. I can see the thermostat on my network through the Orbi app and my phone and thermostat are both on 5ghz. I've tried separating the 2.4 and 5 so it was on a dedicated channel and nothing. I've been dealing with this for weeks now as I'm past my return period for the thermostat. I'm $400 in so I NEED this to work. Please help.
Troubleshooting

1 Reply

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Nov 10, 2019

    Try this:

    https://community.netgear.com/t5/Orbi/orbi-20-cannot-connect-Swann-Camera/m-p/1822475/highlight/true#M75403

    DrecaB wrote:
    I am seriously ready to scream. I can not get the Honeywell T9 Thermostat to "connect to cloud" through my Orbi. If I connect a different router everything runs fine. I can see the thermostat on my network through the Orbi app and my phone and thermostat are both on 5ghz. I've tried separating the 2.4 and 5 so it was on a dedicated channel and nothing. I've been dealing with this for weeks now as I'm past my return period for the thermostat. I'm $400 in so I NEED this to work. Please help.