Orbi RBR850 VLAN setting disabled itself

Question

This is just knowledge sharing to save someone some time.
Today I noticed my PS5 was struggling to stay online, even though it had previously connected, and other devices both LAN and WLAN were working fine. It would connect to Wi-Fi, but not the Internet/PSN. After rebooting it a couple times, I decided to reboot both my CenturyLink fiber modem and my Orbi.
Then all hell broke loose - all of sudden the Orbi couldn't connect to the Internet at all, so I was hard down for a few hours while I went through all the hassle of getting a CLink dispatch scheduled.

HOWEVER - it actually ended up that my VLAN enablement checkbox had somehow UNCHECKED ITSELF.

So, y'know, that's a thing that can happen I guess. So double-check for that before you beg for a service appointment for two hours.

CrimpOn · Answer

Thanks for sharing this frustrating experience. Learning new things every day.
For example, I had thought that the Orbi VLAN setting was&nbsp; intended to support IPTV for customers who get cable TV through their ISP internet connection.&nbsp; (My Spectrum cable service provisions TV, internet, and voice on different frequencies.&nbsp; Had not considered that optical fiber does not have "frequencies".)&nbsp; It had never occured (to me) that not enabling the VLAN would affect ordinary internet service.
&nbsp;

derekhansell · Answer

Yeah, CLink requires you tag your WAN port as VLAN 201. Only way I see to do that on the current firmware is by changing the default VLAN to 201. Doesn't seem to be any specific setting for just the WAN port.

CrimpOn · Answer

Thanks for the explanation&nbsp; So many different flavors of internet!

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Orbi RBR850 VLAN setting disabled itself

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