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Forum Discussion
Orbi RBS 50 satellite will not stay connected to router, even when in the same room.
I got my Orbi system in January of 2017 and it has worked flawless up until this last week. Now the satellite Orbi will not stay connected to the router for more than 1 minute, even when in the same...
Have the exact same issue (Like many people). Spent at least 2 hours with tech support with no solution that stay. No support here from Netgear... Terrible experience and especially bad that there is no communication from Netgear....
I'm done trying...
I' m going to try to return this to BestBuy or use my credit card warranty...
So far, I've had a terrible experience with this product. To start, the remote device is RARELY connected, and when it is I don't think it's switching my devices.
Also, because I had to factory reset the device 5 times to finally see the remote, I had to frequesnty go back to factory SSID then change it back to what I wanted. This last time I reset the SSID, the unexplainable started happening. I had to reset the network setting on my android, I had re-enter the password even when hte SSID was the precise same name. I had two Known Networks in my system with the exact same same (Windows 10). I've never seen this behavior before.
My Nest won't connect. The signal is bouncy as heck, It's just awful.
netgear - Seriously, what is going on with this? I've seen lots of forumes with this exact same problem. I saw somewhere on your forum, a Netgear employee state to "give it 10-15 minutes". This is unacceptable, and your technician was called out on it. There was no reply or edit to the post.
You're hte most expensive home Mesh system by a decent amount.
Qualifications: Own and operate an IT consulting firm who services some of the largest enterprise networks in the country.
I'm having the exact same issue. All was fine until earlier this week and now the Orbi RBS 50 Satellite won't even connect in the same room. WTF??
NETGEAR_ - I'm calling you out on this one. I simply rebooted my router last night and the satellite never returned.
It's now morning....
I see a pile of unanswered forum posts about this issue. When are you going to
A - relpy to anyone that has reported this issue
B - repair the problem
I'm returning mine, regardless. But you owe it to everyone else that is past their return policy, an answer to this. You charge far more than anyone else, everyone else's software is far more modern than yours (you've had the same UI for like, 15 years - I was expecting something FAR nicer), and they're replying to CUSTOMERS. It's not like we're just random people bothering you here.
And based on other posts, I wouldn't recommend anyone call in at this point. It will be a waste of 4 hours, until you guys actually have a solution.
~Nick