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Forum Discussion
Orbi RBS 50 satellite will not stay connected to router, even when in the same room.
I got my Orbi system in January of 2017 and it has worked flawless up until this last week. Now the satellite Orbi will not stay connected to the router for more than 1 minute, even when in the same...
I was having the same issue with the new firmware update.
The problem turned out to be that the router had updated to the new firmware (V1.12.0.18) but the satellite had not.
I had to log directly into the satellite and update to the new firmware manually and everything worked fine after that.
The login to the satellite will be something like 192.168.1.5 with the last number being variable. Mine has changed back and forth between 5 and 6 so I knew to use that number but it will very possibly be different in your situation.
When I had manually updated my satellites firmware, it went back to working flawlessly. I wouldn't hesitate to call tech support if you have trouble updating your satellite. I've had my orbi since they first came out and this is the first time the automatic update had problems.
GaryInEdmond wrote:I was having the same issue with the new firmware update.
The problem turned out to be that the router had updated to the new firmware (V1.12.0.18) but the satellite had not.
I had to log directly into the satellite and update to the new firmware manually and everything worked fine after that.
The login to the satellite will be something like 192.168.1.5 with the last number being variable. Mine has changed back and forth between 5 and 6 so I knew to use that number but it will very possibly be different in your situation.
When I had manually updated my satellites firmware, it went back to working flawlessly. I wouldn't hesitate to call tech support if you have trouble updating your satellite. I've had my orbi since they first came out and this is the first time the automatic update had problems.
See, I have done that already. Updating firmware is ALWAYS the first thing I do.
I updated the router to 1.12.0.18. The satellite wouldn't reconnect. I downgraded the router back to the original firmware because I couldn't see the remote - it wasn't synced so it wasn't on the network. I scanned the heck out of my network for it.
After downgrading, the remote came back online. I upgraded the remote first, then the router. Everything got screwed up again. I flashed back to facory, firmware remained at the latest release. Everything connected after about 4 hours.
Then I rebooted the router, last night in fact. STILL hasn't reconnected. I tried hitting the sync button on both devices - nothing. Close, somewhat close, far away - doesn't matter. It will NOT connect to the remote.
Honestly, there are way too many posts about the same issue, without solutions from NetgearSupport_.
GaryInEdmond - I know it worked for you, and I'm stoked for you. But too many of us are having the same issue. And tier 1 is going to annoy the bejesus out of me before they will even consider sending me to 2 or 3. At the risk of sounding braggish, I am a highly skilled network engineer. I know what is going on with this, and I've even run my scan tools on the remote and the base. I see the signals, I see the packets coming across, and quite frankly the multicast solution being used to synchronize these devices is a bad decision on Netgear's part. There are like, 1000 ways to do it better.
I did buy this to test for some of my smaller clients. I have my answer.
~Nick
I went through the same process with support to back up to the older version. Still doesn’t work!