Orbi RBS20

Question

Hi,&nbsp;I have an Orbi RBS20 that I bought around a year ago.&nbsp;When I first bought the product, I remember speaking to NetGear as I couldn't connect to my laptop. They asked which Broadband provider I am with, which is BT, and then took me through a series of screens and made some changes to the settings. I now have a new laptop and I'm unable to connect to it. Does anybody know the changes I need to make to the settings?&nbsp;Thanks in advance&nbsp;J

vajim · Answer

put this in your browser URL:&nbsp;&nbsp;192.168.1.1.&nbsp;&nbsp;you will need your user name and password

JoElliott · Answer

Thank you. I just added that URL to my browser but got an error message&nbsp;This site can’t be reached192.168.1.1&nbsp;took too long to respond

vajim · Answer

then you have something else going on&nbsp;modem?Router?&nbsp;

JoElliott · Answer

I have the Orbi set up to the BT router (I think) and this works for every other device

vajim · Answer

JoElliott&nbsp;wrote:I have the Orbi set up to the BT router (I think) and this works for every other devicewhen you say orbi are you talking about the orbi router or sat?&nbsp;if you're running 2 routers you may want to read this:&nbsp;https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT&nbsp;https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point&nbsp;&nbsp;&nbsp;&nbsp;

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Orbi RBS20

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