Orbi RBS50 - struggling to upgrade firmware.

Question

Hey. I've had an existing orbi system for a while, a std setup, a router, one RBS50 (Living Room) and a RBw30 (Kitchen). But the Projector I have sometimes struggles for a connection, so I bought a second-hand Orbi system, which includes a router and another RBS50 (Project room indicated below).
When I try to update via the std portal page, it brings up another window for me to enter credentials directly into the satelite - but I keep getting auth errors.

The device has a password on the bottom which I have tried, and I have tried 'password' and 'admin'. All to no avail - I get a 401 Unauthorised error. I am using admin as the userid.

Overall, the portal shows its connected, backhaul ok, and I have managed to change the name. I just need to update the firmware.

What am I missing?

FURRYe38 · Answer

https://www.reddit.com/r/orbi/comments/1b216ba/orbi_rbs50_struggling_to_upgrade_firmware/?utm_source=share&amp;utm_medium=web3x&amp;utm_name=web3xcss&amp;utm_term=1&amp;utm_content=share_button

zedmo · Answer

@zedmo&nbsp;wrote:&nbsp;&nbsp;Hey. I've had an existing orbi system for a while, a std setup, a router, one RBS50 (Living Room) and a RBw30 (Kitchen). But the Projector I have sometimes struggles for a connection, so I bought a second-hand Orbi system, which includes a router and another RBS50 (Project room indicated below).When I try to update via the std portal page, it brings up another window for me to enter credentials directly into the satelite - but I keep getting auth errors.The device has a password on the bottom which I have tried, and I have tried 'password' and 'admin'. All to no avail - I get a 401 Unauthorised error. I am using admin as the userid.Overall, the portal shows its connected, backhaul ok, and I have managed to change the name. I just need to update the firmware.What am I missing?i got this..

KevinLiT · Answer

Hello zedmo ,&nbsp;
&nbsp;
Welcome to the NETGEAR Community!
&nbsp;
I understand that you can see your RBS50 from your RBW30 admin portal. Connecting to the satellite directly is not mandatory to update your RBS50. If you are not able to update your satellite after following the video guide embedded in the link below please perform a factory reset on your RBS50 and resync it to your RBW30.&nbsp;
&nbsp;
For step-by-step instructions on how to manually update your RBK50 please navigate to the link below:https://kb.netgear.com/31573/How-do-I-manually-upgrade-firmware-on-my-Orbi-router-using-orbilogin-com
&nbsp;
Please navigate to the link below for instructions on how to successfully reset your Orbi satellitehttps://kb.netgear.com/31486/How-do-I-reset-my-Orbi-system-to-factory-default-settingsBest,KevinCommunity Team

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Orbi RBS50 - struggling to upgrade firmware.

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