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Forum Discussion
Orbi RBS50 can't reset
After the latest firmware upgrade, 2.5.1.16, i noticed one of my satelites was disconnected. I tried to resync, nothing, i then tried to reset via paperclip, nothing. The power light is on green, b...
Make sure both RBR and RBS FW was updated.
Was FW updated thru the RBR auto update feature, Orbi app or did you manually download and apply the FW files?
Be sure to bring the RBS near the RBR, same room, 6-10 feet away and press the sync button on the RBS then RBR to see if it will sync properly.
M0381U5 wrote:Yep, Same problem.
Updated the Firmware yesterday.
Today satellite device is not recognised as being connected.
Power cycled, using switch and unplugging for about 10 mins. didn't work.
Reset as per instructions (satellite does not get solid white led light ring), Run both Orbi app 'add satellite' and PC browser 'add sattelite', neither Worked.
Just over 6 month old.
Apparenlty Netgear doesnt provide support after 90 days...WTF?
No answer from support, even when I select to subscribe to their extortionary Gear Head support.
I have extensive ARLO (formally netgear) security camera system that now doesnt work as I dont have mesh connectivity.
THIS IS AN ABSOLUTE DISGRACE!!!
I updated it through the browser. My RBR and other RBS is updated. I tried the power supply and bringing it next to the RBR. It appears to be unresponsive.
I guess i can call netgear, i doubt they will give me the time of day since i am out of warranty.
Contact the forum moderator to see what your options are.
Good Luck.
Forum_Moderator Any suggestions, i can't even find the phone number for support.