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Forum Discussion
ORBI RBS50 MOBILE CONNECTION
Hello I have a RBS50 and for the last month and a half I have had major troubles with our mobile devices. The internet will not work on our cell phones, but will the laptop. Is there anything...
More information would be helpful.
RBS50 is the model number for an Orbi satellite, which is usually sold as a "package" including one Orbi RBR50 router. The router is connected to the Internet Service Provider (ISP) device. Can you confirm that this is indeed the situation, and provide the brand and model number of the ISP device?
Is the issue that:
- The phones do not connect to the Orbi WiFi?
Is there an error message? - The phones do connect to the Orbi WiFi, but do not have internet access?
How is this Orbi system managed?
- Using the Orbi web administration (http://orbilogin.net)
- Using the Orbi smartphone 'app'
- Not managed at all.
I did try again with the correct serial number on the router and I was able to create an account. I am able to log in to manage orbi now.
KLS54 wrote:
I did try again with the correct serial number on the router and I was able to create an account. I am able to log in to manage orbi now.
Are there still issues to be resolved?
Hello,
No nothing has been resolved. I replied 2 times because I was able to create a log in to the orbi. My reply I had said I could not.
Still not able to load any webpages or apps on mobile. Laptop and ring cameras are fine.
Now that you have access to the Orbi web interface, it may be helpful to look at the Attached Devices page.
Does the page say Access Control is Turned On or Off (top center of the page)?
Scrolling down the list of devices, do the devices that are not working appear on the list,have IP addresses, and show a Good connection to Orbi units?