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Forum Discussion
ORBI RBS50 MOBILE CONNECTION
Hello I have a RBS50 and for the last month and a half I have had major troubles with our mobile devices. The internet will not work on our cell phones, but will the laptop. Is there anything...
It says access control turned off.
My phone does have an ip addres.. It appears it is connected 5g.
(Please ignore whatever the hell that random post was. I have reported it to the forum moderators as 'inappropriate'.)
I am at a loss. When a device has an IP address and Access Control is not 'on', the device should connect to the internet and do whatever it needs to do. Could there be some setting on the phone that is blocking access? (what kind of phone is it?)
I have an Android. It has worked for years since I got the Orbi.. It just happened the last 1 month or so. Bummer. I will have to look for a different wifi extender as I need it for my cell. Thanks for your time. I greatly apprecate it.
On my Android phone, in the Network Settings, when I click on the name of the current WiFi system, there is an option to display information (appears as a 'gear' icon). Under that is an option for 'advanced' that shows more information (MAC address, IP address, subnet mask, etc.) and even the speed of the link.
Does the phone display only the WiFi 'bars' symbol, or does it display an error message?
It says ORBI16 with full bars and connected. network speed 866 Mbps, security WPA2 PSK, then the ip address.
Well this is just nutty. According to the phone, it is connected to the Orbi at 5G, with a very high communications link rate. It should work.
What happens when the phone is connected to a different WiFi system? (not cellular data)
(perhaps a friend, neighbor, coffee shop, work?)
Does this Orbi have Guest access enabled?
Being a long time tech-nerd, I have a number of Android apps on my phone which can be used to examine network issues, such as:
- Fing
- NetAnalyzer by Jiri Techet
- Network Tools from Hurricane Electric
The first thing I would do is use one of these tools to 'ping' the Orbi router (usually 192.168.1.1). If that works, ping some internet URL, such as 1.1.1.1 (CloudFlare DNS server) or ford.com.
There was an obscure problem with Domain Name Servers many months ago, but my memory is that it affected all devices on the network, not just some of them.
Are there any smartphones in the house that work correctly?