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Solved
Orbi RBS50 reboots everyday
I have an Orbi mesh network... and it has this reboot problem - approximately every day it rebots. Recently I internet supplier upgraded their router and I hoped that would solve the problem ....
Just a small update...
On my ISP router I have enabled DMZ mode that points to the address of the Orbi (192.168.1.10)
On the Orbi I have set it up as a router - and it shares adresses in the family of 10.0.0.1 etc...
The system has now been running 6 days without a problem and without a reboot.
I have also enabled the wifi network on the ISP router (as a backup in case of problems) - and this does not appear to disturb anything.
On the ISP router I have also attached a computer on a fixed address (running linux) that I need to log into from outside - and this continued to work - I have also an internet telephone on the router of the ISP.
The key appears to be using a fixed address for the Orbi - and running the Orbi as a router.
Many thanks to FURRYe38 for their insight.
Thanks for the useful information
Firmware V2.7.3.22 (GUI language version V1.0.0.375)
The router supplied by the ISP is a Icotera Model: i4850-00.
The problem I have is that the walls are ~ 1 m thick stone and the Orbi satelites can talk through the wall when they are placed each side...
The reboot usually happens when I am connected to the server unit - and happens during video calls - and this makes it very annoying. I have enabled the WiFI on the Icotera router with a different Wifi name - and this works without problem [i.e. never hangs] so I can join that network if I am making a critical video call.
Each firmware update I hope that Netgear would solve this problem. I have tried many variations to try and find a solution to this continuing rebooting - but so far I have failed. I am not alone with this problem and I would have thought that Netgear would either offer a hardware fix - or fix the firmware - instead their service department say that I should throw it away and buy something new : unbelivable.
I will go through your list of suggestions ... but I fear that there will be no magic solution
What mode is the modem working in? Router or Bridge?
Your ISP Modem already has a built in router and wifi. This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop
You might try option #3...
Thanks for this suggestion re the AP mode (option 3) I will try this ... :)
I did not see mention of the electrical supply to this Orbi.
- Is it on any sort of UPS?
- Has the power supply been swapped with a satellite power supply?
- Has the power supply been plugged into a different outlet?
My Orbi has been in operation for 126 days. Even my hyperactive imagination cannot come up with an explanation for what would cause a router to spontaneously reboot. besides losing electrical power.
In a post on a different subject, I saw mention of a Panic Log. There is an option on the orbi debug page (http://orbilogin.net/debug.htm) to Start debug log capture on boot up. The option to Save debug log will copy a zip file to the user's computer. Inside the file debug-log.zip there are many (many) files, and one of them is panic-log.txt (Mine is empty)
