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Kentschmitt21's avatar
Kentschmitt21
Aspirant
Aug 17, 2019

Orbi Rbs50 satellite being slow

I have 400 mgb Spectrum internet speed and recently just had a tech come out to check on some issues I’ve been having. I can run speed tests at my main computer that’s hardwired to the orbi router and...
CrimpOn's avatar
CrimpOn
Guru - Experienced User
Aug 17, 2019
Kentschmitt21 wrote:
They have all synced great and the tech was able to plug his device in and they all showed to have around 400. Problem is I’m running speed tests on the devices hardwired into the satellites and not even pushing 100mgb.

What did the tech plug into each of the satellites to show 400mb?

(p.s. It is impressive that the tech would do this.  Most of them seem to lose interest at the ethernet jack on the modem.)

  • Kentschmitt21's avatar
    Kentschmitt21
    Aspirant
    Aug 18, 2019
    The spectrum tech had his equipment that he can connect to the end of lines or plug into the back of modems and satellites and run ping tests. Not sure exactly what it was but he plugged it into every satellite and router. So now I’m more confused lol
    With everything I’ve read so far it seems like it’s a firmware that I need to manually download or some backhaul issue I have know idea the proper way to fix. The firmware now is v2.3.5.50. But my biggest question is the dynamic dns service. I’ve had to reset my equipment up several times because of similar issues and had to re-register it through NETGEAR. Now that I’ve had this equipment for a couple years it’s not letting me. Coincidence???
    • ekhalil's avatar
      ekhalil
      Master
      Aug 18, 2019
      Kentschmitt21 wrote:
      .......... But my biggest question is the dynamic dns service. I’ve had to reset my equipment up several times because of similar issues and had to re-register it through NETGEAR. Now that I’ve had this equipment for a couple years it’s not letting me. Coincidence???

      Regarding Dynamic DNS, this is a software issue since a long time ago. To overcome this just go to the Dynamic DNS settings under >> ADVANCED >> Advanced Setup >> Dynamic DNS and uncheck  Use a Dynamic DNS Service  then click on Apply and then check back the settings and Apply again. Try Show Status after that and you can see that your DDNS will be updated correctly after that. :)

      It seems that this issues happens every time Orbi Router is restarted.