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mpdono's avatar
mpdono
Aspirant
Jul 09, 2021

Orbi RBS50 Satellite Blue, but not connected completely?

I have a 6 satellite system that has worked great for some time, but all of a sudden my Orbi RBS50 Satellite in my basement has started acting up.  I can't wrap my head around what the problem is giv...
Troubleshooting
mpdono's avatar
mpdono
Aspirant
Jul 10, 2021

Thanks for the reply.  The home is about 5k sqft, but one of my 6 satellites is an outdoor satellite as well.  I have about 30 ft in between these two satellites.  

 

The dashboard had stated that the most up to date firmware is already on there.  What am I looking to update to? 

FURRYe38's avatar
FURRYe38
Guru - Experienced User
Jul 10, 2021

5k sqt feet and you have 6 RBS? I have some size home and only use two RBS. 

 

Try swapping locations with this RBS with another RBS. See if problem follows...

 

So all RBS have same version of FW as RBR? 

  • mpdono's avatar
    mpdono
    Aspirant
    Jul 10, 2021

    Yes, unforunately I needed extra satellites, I think due to the length of the house.  

     

    This particular satellite hasn't had an issue for 2 years until now.  

     

    Yes, all RBS satellites have the same FW as the RBR.  

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Jul 10, 2021

      Try swapping locations with this RBS with another RBS. See if problem follows...

    • mpdono's avatar
      mpdono
      Aspirant
      Jul 10, 2021

      Thanks for chiming in, I figured it out.  After testing a different satellite in that location, I had the same problem.

       

      I then was able to narrow it down to the problem only occuring when some of my other devices were plugged into the back of the satellite.

       

      I recently had to get a Sonos Boost for different reasons and it appears to me that it changed the ZonePlayer, which was plugged into the satellite having issues, was trying to connect wirelessly and through the wired connection at the same time.  

       

      For whatever reason, while this was happening, the satellite would drop in and out repeatedly.

       

      Unplug the Sonos ZP1 and the satellite works like a champ.