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pmoff's avatar
pmoff
Aspirant
Jan 11, 2019
Solved

Orbi RBS50 Will not factory reset

My Obri Satellite (RBS50) went crazy about a month ago.  It started dropping off the network and I noticed that the halo on top would blink green.  The LED on the power button was on and solid green ...
Troubleshooting
  • pmoff's avatar
    pmoff
    Jan 15, 2019

    Thanks again for everything.  I called Netgear support and they also could not resolve the problem.  They are going to send me a new satellite and I have an RMA case open.  Thank you again for your helpful response.

FURRYe38's avatar
FURRYe38
Guru - Experienced User
Jan 11, 2019

I would contact NG support and get there help on this. Seems like the satellite maybe bad. 

pmoff's avatar
pmoff
Aspirant
Jan 15, 2019

Thanks again for everything.  I called Netgear support and they also could not resolve the problem.  They are going to send me a new satellite and I have an RMA case open.  Thank you again for your helpful response.

  • Chuck_M's avatar
    Chuck_M
    Mentor
    Jan 15, 2019

    Dont forget to mark this resolved.

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Jan 15, 2019

    Glad support will send you a new unit. 

    Let us know how it goes when you get the new unit in. 

    :smileywink:

    pmoff wrote:

    Thanks again for everything.  I called Netgear support and they also could not resolve the problem.  They are going to send me a new satellite and I have an RMA case open.  Thank you again for your helpful response.