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rjames77's avatar
rjames77
Aspirant
May 25, 2019
Solved

Orbi RBS50 Will not factory reset

Hi,     I have a new Orbi Wifi router and the default admin password does not work.  I've tried going through the recovery process but I never set up the security questions that it's now asking me t...
  • rjames77's avatar
    rjames77
    May 26, 2019

    Thanks FURRYe38 and CrimpOn,

        I tried it again tonight holding the pin for 20 seconds, I saw the exact same light sequence as I saw with the earlier attempt but today it worked.  I can only assume that I did something wrong the last time.

     

    Thanks for you assistance,

    Robin

CrimpOn's avatar
CrimpOn
Guru - Experienced User
May 25, 2019
rjames77 wrote:

I've also tried a factory reset but after holding the reset button in for several seconds the system reboots but not reset,

Just to be clear, the reset involves pressing a paperclip into the Reset hold until the power LED first turns amber, and then begins to blink.  This often takes 8-10 seconds.  Just turning solid amber means it is resetting, but not "Factory Resetting."

  • rjames77's avatar
    rjames77
    Aspirant
    May 25, 2019
    Hi CrimpOn,
    Yes, I held it for around 10 seconds and saw the blinking amber light. I did it twice just to be sure.

    Thanks,
    Robin
    • CrimpOn's avatar
      CrimpOn
      Guru - Experienced User
      May 25, 2019
      rjames77 wrote:
      Yes, I held it for around 10 seconds and saw the blinking amber light. I did it twice just to be sure.

      I just noticed the title: "RBS50", that's a typo, correct?  The RBS (satellite) certainly can be reset, but the RBR (router) is what controls everything.

       

      And, no.  The RBR50 not being able to reset is not a "known issue."  Users report restting them successfully all the time.

       

       

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      May 26, 2019

      Ffactory reset the router using the back push pin button. Hold it in until the top led turns on AMBER then let go. Wait for the WHITE led to slowly pulsate, then log in to orbilogin.com using a web browser and walk thru the setup wizard.

       

      Does this work at all? If not, you may need to contact NG support. 

      rjames77 wrote:
      Hi CrimpOn,
      Yes, I held it for around 10 seconds and saw the blinking amber light. I did it twice just to be sure.

      Thanks,
      Robin

       

      • rjames77's avatar
        rjames77
        Aspirant
        May 26, 2019

        Thanks FURRYe38 and CrimpOn,

            I tried it again tonight holding the pin for 20 seconds, I saw the exact same light sequence as I saw with the earlier attempt but today it worked.  I can only assume that I did something wrong the last time.

         

        Thanks for you assistance,

        Robin