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rjames77's avatar
rjames77
Aspirant
May 25, 2019
Solved

Orbi RBS50 Will not factory reset

Hi,     I have a new Orbi Wifi router and the default admin password does not work.  I've tried going through the recovery process but I never set up the security questions that it's now asking me t...
  • rjames77's avatar
    rjames77
    May 26, 2019

    Thanks FURRYe38 and CrimpOn,

        I tried it again tonight holding the pin for 20 seconds, I saw the exact same light sequence as I saw with the earlier attempt but today it worked.  I can only assume that I did something wrong the last time.

     

    Thanks for you assistance,

    Robin

FURRYe38's avatar
FURRYe38
Guru - Experienced User
May 26, 2019

Ffactory reset the router using the back push pin button. Hold it in until the top led turns on AMBER then let go. Wait for the WHITE led to slowly pulsate, then log in to orbilogin.com using a web browser and walk thru the setup wizard.

 

Does this work at all? If not, you may need to contact NG support. 

rjames77 wrote:
Hi CrimpOn,
Yes, I held it for around 10 seconds and saw the blinking amber light. I did it twice just to be sure.

Thanks,
Robin

 

rjames77's avatar
rjames77
Aspirant
May 26, 2019

Thanks FURRYe38 and CrimpOn,

    I tried it again tonight holding the pin for 20 seconds, I saw the exact same light sequence as I saw with the earlier attempt but today it worked.  I can only assume that I did something wrong the last time.

 

Thanks for you assistance,

Robin

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    May 27, 2019

    Glad it's working. Do a backup configuratiion to file for safe keeping. Please mark your thread as solved so others will know.

     

    Enjoy. :smileywink: