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Forum Discussion
Orbi RBS/RBR 50 Version 2.1.3.4 and Apple homekit iDevices and Philips Hue problems.
I have updated to firmware version 2.1.3.4 and have noticed some homekit instability. I have several iDevices Switches which have become intermittent and no other changes than the router firmware. ...
Oh my. This is not what I wanted to read. I was following the other thread, saw that people were largely happy with the new software and finally "upgraded" tonight. Decided to do some additional reading to see whether people are using Beamforming, MU-MIMO and Fast Roaming, but found this. Well, here's to hoping that maybe I'll get lucky.
There is still, as far as I can tell, no response or acknowledgement from the Netgear moderator.
I can understand if a firmware update comes out and has to be recalled due to issues. I can even understand if it happens twice in a row - as it appears to in this case.
But what I don't understand is a company making every effort to get people to pay $50 for support and not giving realistic responses otherwise. We are not the ones who should be paying $50 to take the effort to report these things.
Thats what chaps my butthole. No acknowledgment of the issue... hell no "known issues" listed in the release notes. I think customers would be a lot less pissed off if there was active engangement from Netgear with its users.
Bill____ wrote:There is still, as far as I can tell, no response or acknowledgement from the Netgear moderator.
I can understand if a firmware update comes out and has to be recalled due to issues. I can even understand if it happens twice in a row - as it appears to in this case.
But what I don't understand is a company making every effort to get people to pay $50 for support and not giving realistic responses otherwise. We are not the ones who should be paying $50 to take the effort to report these things.
Still nothing.
Are these guys asleep at the wheel? How do things get fixed here? I'm not paying $50. I'd throw away everything and get a competing product before I'd do that.
This "support" experience or lack thereof has made my opinion of NetGear plummet. I think this is amongst the worst I've seen for tech support.
I'm using Firmware 2.1.3.4 using Orbi as a router and just had an Apple Bonjour issue. I was updating printer drivers on all my macs and the laptops connected via WiFi to the Orbi Satellites did not recognize the hard wired network connected printer. When connected via WiFi to the Orbi Router, Bonjour was recognized. Also recognized on ethernet hard wired computers as well. I tired both Wireless and Wired backhaul. I tried restarting the satellites and re-syncing them. The reason I bring it up here is that maybe Homekit uses Bonjour and the Satellite connected devices had a problem. Just another datapoint. I'm not really willing to set back my firmware to see if that fixes it for me as it only a set up problem I can correct by moving the laptop only when adding the printer. Printer works fine once set up.
