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Forum Discussion
Solved
Orbi RBW30 satellite keeps dropping connection
I bought this last week and I set it up. It links (blue light) but then when I go to check it a little later it's not connected. It's doubly annoying because everything connected to it loses internet...
You can find RB40 FW here:
https://www.netgear.com/support/product/RBK40.aspx#download
Your way behind and you may not beable to upgrade fully to most current unless you apply an intermediate version of FW first. I would try
Version 2.1.1.12,
Then once this is applied, then apply v.210.
I recommend downloading the files first, the useing IE11 or FF browser, apply the intermediate vresion, then most current version, do a full factory reset then setup from scratch.
If you update to recent FW v.210, enable Daisy Chain. Some have mentioned that this seems to be working in reverse order, enabling means disabled actually.
Whirly wrote:
Hmm, I tried the firmware update, it says "No new firmware version available" on both the router and satellite.
RBR40 Firmware: V1.9.1.6
RBW30 Firmware: V2.2.1.204
Unfortunately, there does not appear to be any setting changes to resolve what you're experiencing. The culprit seems to be version 2.2.1.210 firmware. I have three satellites and all three go off line countless times a day. I posted here a month or so ago and tried a variety of setting changes to no avail. When I talked to NG support, the guy claimed not to be aware of the chronic problems people are having, which is laughable; I told him to read the forum.
The solution he offered me was to replace all three satellites. As I told him, a. the problem got MUCH worse after the firmware update; b. what are the odds me & everyone else complaining about this all got bad satellites; and c. what are the odds all three of my satellites have the same manufacturing defect.
I'm past the 90 day refund window, so I've disputed the charges with my cc company. In the meantime, if NG rolls out a new FW version that fixes this, I might withdraw my dispute, but I haven't seen anything from them addressing this on a product-wide level and I'm very dissatisfied with their customer support organization.