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Forum Discussion
sAmiZZle
Dec 01, 2019Tutor
Orbi rebooting itself daily
Hi all, Ever since getting my Netgear Orbi I have been experiencing regular reboots. When the WiFi connection drops on whatever device I am using, I immediately go to check the Orbi and sure enou...
- Dec 13, 2019
FURRYe38 , CrimpOn Well I've gone through the process of the RMA and whilst Netgear explicitly asked me to only return the router and not the satellite, they have sent me a replacement kit containing both! It is an RBK50, but I believe the reason why they've sent the whole kit is because there is an RBR50v2 and RBS50v2 inside. Could be likely that the RBS50 is not compatible or they don't want to take that risk?
Can confirm as others have mentioned that the power adapters on the V2 revision are lower output and look smaller, yellower and cheaper. I haven't looked into whethere there are any other differences on the actual router or satellite hardware yet. But, to be honest, if that's what comes in the new kit I don't really care as long as it is all stable and works.
I've just set it up and done a firmware update in the app to V2.5.1.8. It says there is no newer firmware version available in the app. On the Netgear support page, however, for the RBR50v2 it says the latest current version is the same as the original RBR50 - which is the 2.3.5.34 Hot Fix! I'm now very cautious about applying firmware updates from the support page on this router as they seem to be on a completely different branch (2.3.x.x instead of 2.5.x.x) and there is absolutely no mention of a 2.5.x.x even in the previous versions! Weird!!!??
So, I will refrain from doing a manual firware update at this point and just see how it all goes from here!
FURRYe38
Dec 20, 2019Guru - Experienced User
Possible that your system you got from US is not compatible in your region. You'll need to get a regional Orbi from or near your region.
Pro2000 wrote:I'm having the same rebooting issue, I recevied my RBK50 yesterday (bought through Amazon USA) and it's been rebooting ever since I set it up. I tried everything but to no avail, I hope this won't be a hardware issue since it might cost me a lot to send back the unit to Amazon US cause I live in the Middle East.
I'm on firmware V2.5.1.8.
Pro2000
Dec 20, 2019Aspirant
The power adapter is rated for 110-240volts so that's not the issue. Also, I highly doubt this issue has anything to do with the router region being set to North America, i'm using the standard 2.4GHz channels and 36 for 5GHz.