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Forum Discussion
Solved
Orbi refuses to change status for blocked devices
I have the latest firmware for RBR50 and RBS50 and generally everything seems to work as well as could be expected, except for two of three new devices I've added to the network over the past two day...
Hello Blanca. Sorry for my delayed reply as I was out of country for a couple weeks immediately following my original post.
In any case, the situation appears to have resolved itself. I can't say what caused it or why it self-resolved after many, many ill-fated attempts to get the devices back into 'Allowed' status.
What browser are you using? Try using IE11, FF or Opera to see if any changes are seen here.
Do you see any error messages? What is the visual behavior in the UI that the controls are not working?
There have been some reporting problems with access controls.
I use FF most of the time. Just for kicks, I loaded the admin console with IE 11 and re-enabled Access Control (which I had disabled overnight).
- The new WyzeCam says allowed (I did not change it), but I'm not sure I believe the router will keep the setting as it seems like it flipped over this past weekend.
- The second outlet is still blocked and will not change to allowed. Again, it has a weak signal, yet it is otherwise connected if I disable Access Control. If I attempt to recitfy the situation via the Orbi app, it gives me a message about "try again later" and last night I tried it several times in a row and it actually caused the router to reset or something similar...I lost all connectivity for a few minutes.
I probably have to disable Access Control for now, but I dislike that solution. Perhaps a fix in the next Firmware update is in order?
I will also say that the names of some of the allowed devices (no changes to those) seem to change. For example, multiple Sonos speakers that usually say "SONOSZP" now reflect different names, two of which say "Unknown." Not sure what's happened with the allowed device list, but there seems to be a bug.
Yes, seems to be a bug. I would make contact with NG support and or a forum moderator as well.
Seattlites wrote:
I use FF most of the time. Just for kicks, I loaded the admin console with IE 11 and re-enabled Access Control (which I had disabled overnight).
- The new WyzeCam says allowed (I did not change it), but I'm not sure I believe the router will keep the setting as it seems like it flipped over this past weekend.
- The second outlet is still blocked and will not change to allowed. Again, it has a weak signal, yet it is otherwise connected if I disable Access Control. If I attempt to recitfy the situation via the Orbi app, it gives me a message about "try again later" and last night I tried it several times in a row and it actually caused the router to reset or something similar...I lost all connectivity for a few minutes.
I probably have to disable Access Control for now, but I dislike that solution. Perhaps a fix in the next Firmware update is in order?
Thanks for your help! How do I reach a forum moderator?
Also, I see no way to contact support unless I pay for it, so I'm not sure how to make them aware...?