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Forum Discussion
Orbi registered to another user
I have an Orbi and when I’m trying to use the Orbi app it tells me it’s registered to another user. Not only do I see that this is a common issue, but I don’t get why it’s happening to me now. When I ...
Hi Kevin, I’m having this issue with a rbr850 router I’m moving to a different location. Someone else set it up at its old location and they are out for military reserve training for the next few months. Need to setup security but can’t because it is already registered. Can you be of assistance?
lmusielak wrote:
Need to setup security but can’t because it is already registered.
Registered for what?
The standard registration process just covers support and warranty. It has nothing to do with any settings that affect security.
So maybe you can explain what you are trying to achieve that involves "registration".
lmusielak wrote:
Someone else set it up at its old location and they are out for military reserve training for the next few months.
If they have Internet access, they can unregister by "remote control".
How do I unregister a NETGEAR product from my NETGEAR account? | Answer | NETGEAR Support
more here:
NETGEAR Product Registration FAQ | Answer | NETGEAR Support
- I have no way to contact them while they are at guard duty.