Orbi remote management shows wrong model

steeve725
Guide
Mar 12, 2019
Firmware versions;

App - 2.2.13.22
Router - 2.2.1.210
Each satellite - 2.2.1.2.04

I noticed when I click on settings in the app, then "about" it also shows RBR50

Thanks
- ekhalil
  Master
  Mar 12, 2019
  This informatin is related to the registered products and are coming from the "NG Cloud" not from Orbi or the Orbi app.
  
  It looks that the RBR40 (and may be other models) are still not defined in the NG Cloud.
  
  Christian_R , can you help with this please?
- FURRYe38
  Guru - Experienced User
  Mar 12, 2019
  Try updating the system.
  
  Manually download the FW files and apply. You need to update the satellites first to v28. Then apply v212 on the RBR then apply v28 lastly on the RBR:
  
  https://community.netgear.com/t5/Orbi/New-NetGear-Orbi-20-40-Series-Firmware-Version-2-3-0-28/td-p/1714639/jump-to/first-unread-message
  
  I would factory reset the RBR/RBS and setup from scratch after v28 has been applied.
  
  steeve725 wrote:
  Firmware versions;
  
  App - 2.2.13.22
  Router - 2.2.1.210
  Each satellite - 2.2.1.2.04
  
  I noticed when I click on settings in the app, then "about" it also shows RBR50
  
  Thanks
  - steeve725
    Guide
    Mar 12, 2019
    I'm unfamiliar with the process on how to do all this manually. I did look at the link you provided. I went to the page and I looked and found my model "RBK33" and clicked on it, but something is strange. It shows firmware for an RBS40, which I don't have, I have an RBR40. It does show the correct satellites as RBW30.
    
    I looked up an orbi RBS40 and it says "This add-on Orbi WiFi Satellite (RBS40) expands your Orbi Home WiFi System coverage by up to 2,000 square feet with high-performance AC2200 WiFi." according to this, it's not a router.
    
    I think I'll wait. That's seems like a bigger job than I want to deal with since it has the firmware for the satellites but not the router, unless I'm missing something.
    
    Thanks.
- ekhalil
  Master
  Mar 13, 2019
  steeve725 wrote:
  Firmware versions;
  
  App - 2.2.13.22
  Router - 2.2.1.210
  Each satellite - 2.2.1.2.04
  
  I noticed when I click on settings in the app, then "about" it also shows RBR50
  
  Thanks
  
  steeve725 There is a new Orbi iOS app released today 2.3.0.31. Please try it. I still think this is juat an issue in the NG database where missing models need to be added, but please give this a try. :)
  - steeve725
    Guide
    Mar 13, 2019
    New orbi app didn't make a difference. My router still shows as an rbr50 instead of rbr40 when off wifi and using remote management.

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Orbi remote management shows wrong model