Orbi remote management shows wrong model

ekhalil
Master
Mar 12, 2019
This informatin is related to the registered products and are coming from the "NG Cloud" not from Orbi or the Orbi app.

It looks that the RBR40 (and may be other models) are still not defined in the NG Cloud.

Christian_R , can you help with this please?
FURRYe38
Guru - Experienced User
Mar 12, 2019
Try updating the system.

Manually download the FW files and apply. You need to update the satellites first to v28. Then apply v212 on the RBR then apply v28 lastly on the RBR:

https://community.netgear.com/t5/Orbi/New-NetGear-Orbi-20-40-Series-Firmware-Version-2-3-0-28/td-p/1714639/jump-to/first-unread-message

I would factory reset the RBR/RBS and setup from scratch after v28 has been applied.

steeve725 wrote:
Firmware versions;

App - 2.2.13.22
Router - 2.2.1.210
Each satellite - 2.2.1.2.04

I noticed when I click on settings in the app, then "about" it also shows RBR50

Thanks
- steeve725
  Guide
  Mar 12, 2019
  I'm unfamiliar with the process on how to do all this manually. I did look at the link you provided. I went to the page and I looked and found my model "RBK33" and clicked on it, but something is strange. It shows firmware for an RBS40, which I don't have, I have an RBR40. It does show the correct satellites as RBW30.
  
  I looked up an orbi RBS40 and it says "This add-on Orbi WiFi Satellite (RBS40) expands your Orbi Home WiFi System coverage by up to 2,000 square feet with high-performance AC2200 WiFi." according to this, it's not a router.
  
  I think I'll wait. That's seems like a bigger job than I want to deal with since it has the firmware for the satellites but not the router, unless I'm missing something.
  
  Thanks.
  - FURRYe38
    Guru - Experienced User
    Mar 13, 2019
    The RBR and RBS 40 series is the same for all 40 series units. I don't know why NG named the RBK33 I presume a reason would be Some Kits have the RBW30 wall plugs and some may have the RBS40 satellite plug in units. Not sure though.
    
    You can download your FW here:
    
    https://www.netgear.com/support/product/RBK33.aspx#download
    
    Both RBS.RBW and RBR. RBR is for the RBR40 router which you CAN update to v28
    
    If you have the RBS unit you can update to RBS40 Firmware Version 2.3.0.28
    
    If you have the RBW units you can update to RBW30 Firmware Version 2.3.0.4
    
    If you have the RBR40 you can update to v212 first, then v28.
    
    Look at the stickers on each unit to see the acutual model to verify what you have.
    
    steeve725 wrote:
    
    I'm unfamiliar with the process on how to do all this manually. I did look at the link you provided. I went to the page and I looked and found my model "RBK33" and clicked on it, but something is strange. It shows firmware for an RBS40, which I don't have, I have an RBR40. It does show the correct satellites as RBW30.
    
    I looked up an orbi RBS40 and it says "This add-on Orbi WiFi Satellite (RBS40) expands your Orbi Home WiFi System coverage by up to 2,000 square feet with high-performance AC2200 WiFi." according to this, it's not a router.
    
    I think I'll wait. That's seems like a bigger job than I want to deal with since it has the firmware for the satellites but not the router, unless I'm missing something.
    
    Thanks.
ekhalil
Master
Mar 13, 2019
steeve725 wrote:
Firmware versions;

App - 2.2.13.22
Router - 2.2.1.210
Each satellite - 2.2.1.2.04

I noticed when I click on settings in the app, then "about" it also shows RBR50

Thanks

steeve725 There is a new Orbi iOS app released today 2.3.0.31. Please try it. I still think this is juat an issue in the NG database where missing models need to be added, but please give this a try. :)
- steeve725
  Guide
  Mar 13, 2019
  New orbi app didn't make a difference. My router still shows as an rbr50 instead of rbr40 when off wifi and using remote management.
  - FURRYe38
    Guru - Experienced User
    Mar 13, 2019
    I would try the FW update...
    
    steeve725 wrote:
    New orbi app didn't make a difference. My router still shows as an rbr50 instead of rbr40 when off wifi and using remote management.

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Orbi remote management shows wrong model