Orbi remote management shows wrong model

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steeve725 wrote:

 

That shouldn't affect anything else should it? Then when I go into the app and new setup and scan the qr code it should be OK?

 

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I think you should be fine. I just tried the product deactivation and then registration and worked fine.

After you do this chek the issue is solved, if not then try the NEW SETUP in the app.

I believe also that the NEW SETUP in the app with QR code should also be ok, I've done it many times! :)

Well I tried new setup in the app after product deactivation and then registration didn't work.

Wow what a mess. I tried new setup, scanned qr code, unplugged modem, router, unplugged both satellites, replugged everything back in. Waited for everything to power back on. In the app, Orbi then asked me to join the default network SSID that came with my Orbi. I clicked join. I get the message unable to join. It then tells me go to the wifi settings on my phone, find and connect to the orbi SSID found on the product label. My Iphone cannot find the SSID for the Orbi. I click on other under the wifi names listed since the orbi isn't showing up to try and input manually, that wont take either.

I guess the re-set up isn't going to work for me.

Sorry for the mess. It usually goes smooth for me! :)

Again I think that the issue is in the NG database and I hope that Christian_R will help with that. :)

Hi steeve725

Please PM me the device serial number. 

Regards, 
Blanca 
Community Team